Terms and Conditions
Placing an order in the online store www.lavendersleep.lv, between you as a consumer and an online store www.lavendersleep.lv as a seller, a civil agreement or distance agreement is concluded. Distance contract is drawn up in accordance with the laws of the Republic of Latvia:
Consumer protection law;
Regulations No. 255 "Provisions on distance contract" confirmed by the Cabinet of Ministers on May 20, 2014.
Distance contract
The seller of the goods offered in this online store, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enters into the following agreement: the Seller undertakes to sell and deliver the goods to the Buyer according to the Buyer's order.
This agreement is concluded between the company "Now and Zen Ltd.”, Reg. No. 42103107010, legal address: A. Dombrovska Street 39-56, Riga, LV-1015, Latvia, [email protected], +371 29228744, and the Buyer making the purchase at the online store www.lavendersleep.lv.
Delivery and payment procedure
The Buyer orders the goods through this website, indicating the type and quantity of the goods to be ordered. The Buyer can pay for the goods by using the payment tools embedded in the online store, such as payment online via internet banking, or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.
Ordered goods can be obtained at the point of issue free of charge. When placing an order on www.lavendersleep.lv, choose the "self-export" option and come to pick up the product yourself at the order delivery point in Riga, Augusta Dombrovska Street 39. If you choose this method of delivery, you can pay in the internet bank, by bank transfer (advance payment after you received an invoice from www.lavendersleep.lv by e-mail). The product must be picked up within 20 days after you have received an e-mail confirmation that the order has been prepared.
Ordered goods can be received at Omniva parcel machines. Choose the country of receipt of the order and the address of the parcel machine. If you choose this method of delivery, you can pay in the internet bank, by bank transfer (advance payment after you received an invoice from www.lavendersleep.lv by e-mail). Then you will receive an SMS that your order has been delivered to the selected pick-up location, as well as an instruction on how to proceed. With Omniva parcel machines, the Seller provides delivery in the Baltic states (Latvia, Lithuania, Estonia) and European countries (Austria, Belgium, Bulgaria, Czech Republic, Denmark – except the Faroe Islands, France, Greece, Croatia, Ireland, Italy, Cyprus, Luxembourg, Malta, Netherlands, Poland, Portugal – except Madeira and the Azores, Romania, Slovakia, Slovenia, Finland – except the Aland Islands, Spain – except Melilla, Ceuta and The Canary Islands, Hungary, Germany, Sweden). Shipping prices can be found here. Delivery time – from 2 to 10 days.
Right of withdrawal
The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the goods, sending the Seller a letter of refusal. The form of the refusal letter is sent by the Seller to the Buyer’s e-mail at the request of the Buyer. The Buyer is obliged to return the product to the Seller within 7 days after sending the refusal letter. All costs incurred in connection with the return of the goods to the Seller shall be borne by the Buyer.
The Buyer cannot exercise the right of withdrawal if:
ordered goods by their nature can not be returned, whether they are perishable or are quickly usable;
the ordered goods are tailored for the Buyer by placing an individual order.
The Buyer has the right to return the purchased goods within 14 days from the moment of receipt of the goods by sending or personally delivering them to the actual address of “Now and Zen Ltd”: Dombrovska Street 39-56, Riga, LV-1015, Latvia. Upon returning the product, the buyer shall bear all the costs associated with the return of the goods.
The Buyer has the right to receive the money paid for the goods if the Buyer has complied with the following terms of return of the goods:
a letter of refusal of goods is filled in and sent to the Seller;
within 7 days from the submission of the refusal, the unused product in the original packaging and with all the original markings has been sent or personally recalled to the actual address of “Now and Zen Ltd”: А. Dombrovska Street 39-56, Riga, LV-1015, Latvia;
in case of defects of the goods, a check for return costs must be added when sending the goods by mail.
The Buyer has the right to refuse the order:
the Buyer has the right to refuse the order if “Now and Zen Ltd.” has not fulfilled the specified terms of delivery or can not meet the desired terms of delivery of the product;
If the Buyer refuses the order during the delivery of the goods, the Buyer is obliged to cover the cost of delivery.
Dispute resolution rules
All disputes arising between the Buyer and the Seller, or arising in connection with the purchase of goods, the Parties will try to resolve in the form of mutual negotiations or correspondence with the aim of achieving a mutually beneficial and acceptable solution. If the dispute is not resolved by negotiation or correspondence, the parties shall resolve the dispute in the court of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia.
Please submit a complaint regarding the availability or quality of the goods electronically by sending it to the e-mail address [email protected] or in writing by sending it to the address Augusta Dombrovska Street 39-56, Riga, LV-1015, Latvia. The complaint will be considered within 7 (seven) working days from the date of receipt of the complaint, sending a response to the contact address specified in the complaint.
If the complaint is found to be unfounded and the Buyer will not agree to the recognition of the complaint as unfounded, the Buyer has the right to use the alternative dispute resolution options specified in regulatory enactments. Information on out-of-court dispute resolution options and out-of-court dispute solvers can be found here and here.
Rights and obligations of “Now and Zen Ltd.”
"Now and Zen Ltd.” offers its buyers high-quality goods. In case of defected goods, "Now and Zen Ltd.” is obliged to repay the Buyer the value of the goods paid by him, as well as the cost of returning the goods.
"Now and Zen Ltd.” offers its buyers convenient delivery conditions. If "Now and Zen Ltd.” has not complied with the specified terms of delivery of the product, “Now and Zen Ltd.” apologizes and gives the Buyer the right to refuse the order (except when the delivery is delayed due to the operation of “Omniva” service).
“Now and Zen Ltd.” undertakes to ensure a high level of protection of personal data, as well as not to disclose the information provided by him to third parties without the consent of the Buyer.
At online store www.lavendersleep.lv, the product descriptions are created according to the manufacturer's specifications and may vary depending on the manufacturer's changes, modifications or changes in the package. The goods and prices at online store are of an informative nature. Prices and supply of goods are subject to change without notice. The appearance of the product (color nuances) may differ from that seen in the catalog.
“Now and Zen Ltd.” reserves the right not to process orders in cases where there is a suspicion that the Buyer is not a Buyer within the meaning of this Contract and purchases goods for commercial purposes.
“Now and Zen Ltd.” has the right to change and amend these terms and contract. The changes came into force from the moment of their publication on the internet site www.lavendersleep.lv, and refer to goods ordered after the publication of changes.
Privacy Policy
"Now and Zen Ltd", Reg. Nr. 42103107010, legal address: A. Dombrovska Street 39-56, Riga, LV-1015, Latvia (hereinafter – the Controller), on the internet site www.lavendersleep.lv (hereinafter – the Site) performs the processing of personal data obtained from the data subject – the Site user (hereinafter – the User).
The Controller takes care of the privacy and the protection of the User personal data, respects the User's right to the lawfulness of processing of personal data in accordance with applicable law: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and other applicable privacy and data processing laws.
In this regard, the Controller has developed this Privacy Policy to provide the User with the information required by the regulation. The Privacy Policy applies to the processing of data regardless of the form and/or environment in which the User provides personal data (on the website, on paper or by telephone).
- Controller and contact details
The Controller is "Now and Zen Ltd.", Reg. Nr. 42103107010, legal address: A. Dombrovska Street 39-56, Riga, LV-1015, Latvia (hereinafter - the Controller), internet site www.lavendersleep.lv, e-mail: [email protected], phone: +371 29228744.
- Purposes of data processing
If the User submits his personal data to the Controller, such as name, surname, personal code, e-mail or postal address, phone number, personal messages, etc. by means of contact forms, e-mail or other forms on the site, the Controller retains and uses this information to execute or conclude an appropriate service contract.
By entering the necessary information when placing the order, the User confirms that he has read and agrees that the data provided by him is used in order for the Seller to accept the User's order and make the delivery of the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the User agrees that it will be sent notifications related to the processing of the order to the specified e-mail.
Processing of the above data is necessary for the Controller to identify the User, to prepare, conclude and prove the fact of the conclusion of the contract, ensure/maintain the operation of services, customer service, review and processing of applications and objections, settlement administration, as well as for other purposes directly related to the conclusion or execution of the Contract.
The legal basis for data processing is Article 6 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. Article 1.point (b), which states that the processing of data is lawful where the processing is necessary for the performance of the Contract or for the taking of measures at the request of the data subject before the conclusion of the Contract. Terms of data storage
Unless otherwise mentioned in the data protection instructions, the personal data shall be deleted by the Controller at the latest three months after the original reason for the retention of the data ceases to apply, unless the Controller's legal obligation is to continue to retain the data (e.g., but not limited to, accounting or legal proceedings).-
Data subject's access to personal data
The data subject (the User) shall have the right to obtain access to the personal data within one month from the date of submission of the relevant request. The User may submit a request for the exercise of his rights in written form in person, at the legal address of the Controller (upon presentation of an identity document) or in the form of an e-mail, signed with a secure electronic signature.
Upon receipt of the User's request for the exercise of their rights, the Controller shall verify the identity of the User, assess the request and execute it in accordance with the laws and regulations.
The User has the right to receive the information specified in the laws and regulations in relation to the processing of his or her data, the right to request access to his or her personal data, as well as to require the controller to perform their replenishment, correction or deletion, restriction of processing, or the right to object to the processing to the extent that this right does not conflict with the purpose of data processing (conclusion or execution of contracts).
The data subject has no right to receive information if it is prohibited to disclose such information in accordance with the law in the field of National Security, State Defense, Public Security, criminal law, as well as for the purpose of ensuring the financial interests of the state in tax matters or monitoring and macroeconomic analysis of financial market participants.Cookie policy
Internet site www.lavendersleep.lv (hereinafter – the Site) collects data about site visitors, thus enabling the Site Controller to assess how useful the site is and how it could be improved.
The Controller who collects data on site visitors is "Now and Zen Ltd.”, Reg. Nr. 42103107010, legal address: A. Dombrovska Street 39-56, Riga, LV-1015, Latvia (hereinafter - the Controller), internet site www.lavendersleep.lv, e-mail: [email protected], phone: +371 29228744.
Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience. Individual cookies are used to select and apply the information and advertisements offered to the visitor on the basis of the content that the visitor has viewed in the past, thus making the visitor's use of the site simple, convenient and individually appropriate. Additional information about cookies, as well as their deletion and management can be obtained on the website www.aboutcookies.org.
The User can control and / or delete cookies of their choice. More information about this process is available here www.aboutcookies.org. User can delete all cookies that are on his computer, and most browsers can be set so that the insertion of cookies on the computer is blocked. The User can opt out of cookies in the browser menu or make the necessary settings on https://tools.google.com/dlpage/gaoptout.to. The User needs to familiarize himself with the rules of his browser. In case of cookie blocking, the User will have to manually adjust the settings each time the site is visited, in addition, there is a possibility that some services and functions will not work.
Unless otherwise specified, cookies are stored until the action is completed, for which purpose they are collected and subsequently deleted.
If the forum or comment option is provided on the Collector's Site, the IP address is stored on the site, as well as the data specified by the User himself. Cookies containing this data, for the convenience of the User, so that each time you do not have to write again, can be stored for one year.
The Controller confirms that cookies and statistical information will be collected, processed and stored in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
The Controller reserves the right to change these rules at any time. The User of the Site is obliged to independently check the content of the Site in order to get acquainted with the changes in the rules.